Shipping policy
SHIPPING POLICY
Last updated: October 27, 2026
At MEVYRO, we aim to ensure that every order is carefully prepared and delivered to you safely and in good condition. This Shipping Policy explains how we process, ship and deliver orders placed through our online store.
1. Order Processing and Fulfilment
Orders are processed after payment has been successfully received.
MEVYRO works with a third-party fulfilment partner to process and ship customer orders. Our fulfilment partner handles the preparation, packing and dispatch of your order on our behalf.
Our products are shipped from China through this third-party fulfilment partner.
Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, this email will include tracking information.
Processing times may vary depending on product availability and order volume. We aim to process and dispatch orders as quickly as possible.
2. Shipping Origin and Estimated Delivery Time
Our products are shipped from China.
Our estimated delivery time is:
6–13 business days after dispatch.
Business days generally exclude weekends and public holidays.
This is an estimated delivery timeframe and not a guarantee of delivery on a specific date. Actual delivery times may vary depending on the destination, international transport, customs procedures, shipping carrier delays, weather conditions and other unforeseen circumstances.
Where a different delivery timeframe is stated on the relevant product page or during checkout, that timeframe will apply, subject to mandatory consumer law.
We will make reasonable efforts to keep you informed if we become aware of a significant delay.
MEVYRO remains responsible for fulfilling your order in accordance with applicable consumer protection laws, even when shipping and fulfilment are handled by a third party.
Nothing in this policy excludes our legal obligation to deliver within the agreed period or any applicable statutory deadline.
3. Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
If free shipping is available for your order, this will be indicated on our website or during checkout.
Any mandatory costs that must legally be disclosed before purchase will be communicated accordingly.
4. Customs Duties, Import Taxes and Additional Charges
As our products are shipped from China, international shipments may be subject to import duties, import VAT, customs clearance fees or other charges imposed by the destination country.
Unless these charges are included in the price or expressly stated as prepaid at checkout, the customer may be responsible for paying applicable import duties, taxes and customs clearance fees, to the extent permitted by applicable law.
These charges are determined by the relevant customs authorities, tax authorities or service providers and may vary depending on the destination country, the value and nature of the goods and the applicable import rules.
MEVYRO does not control the amount of any charges imposed by customs authorities or other relevant parties.
Where applicable law requires MEVYRO to collect or pay import VAT, duties or other charges, or requires such costs to be included in the advertised price, those legal requirements will take precedence over this policy.
If you have questions about potential import charges before placing an order, please contact us at info@mevyro.com.
5. Order Tracking
Where tracking is available, we will send you a shipping confirmation email containing your tracking information once your order has been dispatched.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier.
If your tracking information does not update for an extended period, please contact us at info@mevyro.com. We will help investigate the shipment.
6. Delayed, Missing or Undelivered Orders
If your order has not arrived within the estimated delivery period of 6–13 business days after dispatch, please contact us at:
Please include your order number so that we can investigate the shipment with our fulfilment partner or shipping carrier.
MEVYRO remains responsible for fulfilling your order in accordance with applicable law, even when a third-party supplier, fulfilment partner or shipping carrier handles the shipment.
If your order is not delivered within the agreed or legally required timeframe, you may have the right to require delivery within an additional reasonable period or cancel the purchase and receive a refund, depending on the circumstances and applicable law.
If delivery by a particular date was essential and we fail to deliver as agreed, different legal rights may apply.
You do not need to resolve a lost shipment directly with the shipping carrier before contacting us.
7. Incorrect or Incomplete Shipping Information
Please carefully check that your shipping address is accurate and complete before placing your order.
If you notice an error after placing your order, contact us as soon as possible at info@mevyro.com. We will try to update the address before dispatch, but changes may not be possible once the order has shipped.
If a shipment cannot be delivered because the address provided was incorrect or incomplete, we will review the circumstances and help determine the appropriate next steps.
Any additional costs or responsibility will be handled in accordance with applicable law and the circumstances of the delivery. We will not automatically exclude your statutory rights because an address error has occurred.
8. Damaged Packages or Products
If your package or product arrives visibly damaged, please contact us at info@mevyro.com as soon as reasonably possible.
Where possible, please provide:
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Your order number.
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A brief description of the damage.
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Photographs of the package and the product, if available.
This information can help us investigate the issue and arrange an appropriate solution.
If you receive a damaged, defective or incorrect product, your statutory consumer rights remain unaffected. A delay in reporting the damage or the inability to provide photographs will not, by itself, remove rights that you have under applicable law.
9. Delivery Address and Delivery Risk
Orders are shipped to the delivery address provided during checkout.
Once an order has been dispatched, changes to the delivery address may not always be possible.
Please ensure that the delivery details are correct and that the package can be received at the stated address.
MEVYRO remains responsible for the goods until you, or a person designated by you other than the carrier, take physical possession of them, except where applicable law provides otherwise.
If tracking shows that an order has been delivered but you have not received it, please contact us so that we can investigate.
10. Questions About Shipping?
If you have questions about shipping, delivery times, tracking, customs charges or a delayed order, please contact us:
MEVYRO
Email: info@mevyro.com
Postal address:
Gunningweg 5-01
8072 RB Nunspeet
The Netherlands
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.
Your statutory consumer rights remain unaffected by this Shipping Policy.